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On Useful Candor PDF Print E-mail
Written by Dan Rockwell   
Monday, 05 December 2011 14:19

 

The reason we aren’t candid with people is we are protecting someone. We may protect someone else, our self, or both.

 

Five things we protect:

  1. Reputation.
  2. Status.
  3. Position.
  4. Status quo.
  5. Opportunities.

 

 

Why we protect:

  1. Fear.
  2. Capability. For example, we protect 120 pound boxers from 220 pounders.

A better way:

The guiding rule for candor is “usefulness.”

Candor is not saying everything you feel regardless of the consequences. That type of openness is useful in some areas but not in all.

A leader’s speech is always candid and useful.

Illustration:

Ten days in the hospital and counting demonstrate the value of candor. The people caring for me need to hear my complaints, but complaining rubs me the wrong way.

Under normal circumstances, talking about a pain in my side is complaining. However, three broken ribs may transform my complaint into useful information; information that helps us all effectively reach shared goals.

On candor that is not useful:

  1. Constantly repeating complaints isn’t useful its self-defeating.
  2. Candor apart from usefulness is cruel.

Usefulness:

  1. Seeks the highest good of others.
  2. Never publicly blows off steam.
  3. Is mission guided, vision driven, and defined by shared values.
  4. Shifts through complaining to asking for options and solutions.

Rather than protecting someone, yourself, or your organization, have useful candor.

How can leaders develop useful candor within organizations?

 

About the Author:  Dan Rockwell


Last Updated on Monday, 05 December 2011 14:49
 
The Importance of Using Common Sense in Marketing PDF Print E-mail
Written by Susan Oakes   
Friday, 25 November 2011 21:13

Each day is seems there is a new rule being applied to marketing. Whether it is giving things away free, how to engage in social media, content etc.

What is not often written about is applying the good old fashioned common sense approach.

According to the Webster dictionary the definition of common sense is:

Sound and prudent judgement based on a simple perception of the situation or facts.

The Oxford Dictionary definition is – Good sense and sound judgement in practical matters

If you think about it, this approach has lasted through the decades and has served businesses and their customers well. Of course this doesn’t mean you do not have to be creative in your marketing because you do. The same goes for implementing your activities well.

So here are a few basic examples where using your common sense can help with your marketing:

  • Find out if the market is viable before launching your brand
  • Work out what action you want your customers to take before implementing marketing strategies or tactics
  • Have a budget for time spent on marketing activities and tools, especially the free ones
  • Raise your prices if your costs have increased
  • Find out your competitors’ strengths and weaknesses so you can defend against their strengths and capitalise on their weaknesses
  • Have a plan so you know what you want to achieve, how you will achieve it and deadline to achieve
  • Find out where your customers hang out so you can have a presence
  • Partner up with other business to share the load and learn from each other
  • Never think you know it all as customers’ attitudes and behaviours can change
  • Don’t just blindly follow what others say is the new way of marketing as it may not apply to your business or customers

Over to you. What are your thoughts and how do you use the common sense approach when making decisions about marketing your products or services?

Last Updated on Friday, 25 November 2011 21:21
 
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To Infinity and Beyond... Steve Jobs PDF Print E-mail
Written by Robert Tyler   
Friday, 07 October 2011 10:27

In the everyday hustle bustle of running a business, we normally do not stop to reflect on another person's life and how their ideas and creations have made our lives better, but today we all should stop for at least a few minutes.  The life of Steve Jobs made an impression on everyone of us in one way or another through his dedication to bringing us the almost perfect computer - APPLE - to making us laugh at the funny Pixar/Disney movies,  to communicate easier with the iphone and ipad or as an inspirational business man that succeeded in everything he ever did in his short life.

In memory of Steve, last night, I watched Toy Story 1 and was astounded that the character of Buzz Lightyear must have been inspired and written about Steve.  Buzz was always focused on a goal and would not let anything stop him from achieving that goal.  He did not listen to those that said it could not be accomplished, because he knew he could reach his goal one way or another.  He was not always liked for his determined ways of doing things, but he got results.  He always set his goals very high like "to infinity and beyond" and when a distraction came before him like when his communicator or laser did not work, he said "I will have to look into that " and then he would continue on in his quest to accomplish his goal.

As small business owners and entrepreneurs, we should all look at why Steve was so successful and why we are not as successful.  I believe that we all have it in us to become as successful as Steve Jobs, but we are not as driven to push aside the distractions and focus solely on our goals as he was.  I think somewhere Steve must have read Napoleon Hill's book, Think and Grow Rich, because he was a living example of the book.  Set your goals very high, then let nothing stop you from reaching your goals.  If you fail along the way, stop and rethink where you went wrong, then refocus on your goal and start again.   So in Steve's words  " do you want to sell sugar water all of your life or do you want to change the world?".  Maybe we should all live life like this is our last day on earth, and what can we accomplish before our day is over.

Thanks Steve, for all of the wonderful inventions, gadgets and ideas you presented to us.  We only hope we can do something with all of your inspirations to touch others lives as you touched ours.

Steve Jobs (February 24, 1955 – October 5, 2011)

 

Last Updated on Friday, 07 October 2011 11:48
 
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